Emmetsburg Iowa - Home of five Island Lake

Local Government

Emmetsburg Municipal Utilities

Emmetsburg Municipal Utilities is the agent that provides water, natural gas, and sewer services to the City of Emmetsburg. It is municipally owned and operated by the Municipal Utilities Board as established by the Emmetsburg City Council.


Click the button above. The first time you will register; after that, payments are an easy 3-step process.

Call toll-free 877-885-7968. Make sure to have your bill handy to provide your customer account number.

Send a check to: P.O. Box 417
                          Emmetsburg, IA 50536

Click the button above and you can view your bill online as well as your current amount due. Please opt out of receiving paper bills to help reduce costs.

If you need assistance with paying online, call PSN at 866-917-7368.
If you have questions on the amount of your bill or need service, call us at 712-852-2550.

We use Payment Service Network to process our payments. PSN has been certified as maintaining the highest level of security as required by the credit card industry.





Our Address: Emmetsburg Municipal Utilities
2021 Main St
P.O. Box 417
Emmetsburg, Iowa 50536
Office Hours: 8:00am - 4:30pm
(Open through the lunch hour)
Monday - Friday
Phone: 712-852-2550
Fax: 712-852-3744
Gas/Water/Sewer Emergency: 712-480-2552 (On-call personnel)
After Hours Payments: Use the night deposit box outside of the office
Lisa Gappa: emulisag@ncn.net
Jenna Bulfer: emujenna@ncn.net
John Bird: 4thebird@ncn.net



Gas Department - Effective February 1, 2009

Service Charge:   $7.00 Per Month

First 2,000 Cubic Feet  @  1.471 per 100 Cubic Feet
Next 3,000 Cubic Feet  @  1.441 per 100 Cubic Feet
Over 5,000 Cubic Feet  @  1.411 per 100 Cubic Feet

PGA FACTOR is determined each month and added or subtracted per 100 Cubic Feet.

EXAMPLE: 50,000 Cubic Feet
  2,000 x
  3,000 x
45,000 x
Service Charge

$ 1.471

$ 1.441
$ 1.411



Total for 50,000 Cubic Feet
Add or Subtract Monthly PGA



Water Rates - Effective August 1, 2014

Base Charge:  $10.34 Per Month

     0-600,000 Gallons       @  3.17 Per 1,000 Gallons
     Over 600,000 Gallons  @  1.84 Per 1,000 Gallons

Residential Customers Outside City Limits:
Base Charge:  $12.38 Per Month

     0-600,000 Gallons       @  4.76 Per 1,000 Gallons
     Over 600,000 Gallons  @  2.76 Per 1,000 Gallons



Sewer Rates - Effective September 1, 2013

Base Charge:  $15.33 Per Month

     $3.08 Per 1,000 Gallons
     After Feb 1, 2009: $3.11 Per 1,000 Gallons

Residential Customers Outside City Limits:
Base Charge:  $23.00 Per Month

     $4.62 Per 1,000 Gallons

Residential Customers are given a break on sewer in the summer months (May 15 to September 15) where the water consumption is averaged for 8 months and the customer is charged the actual consumption or the average amount, whichever is less.



The Emmetsburg Municipal Utilities Board of Trustees was established by the City Council for the purpose of operating and maintaining a municipally-owned utility for the citizens of Emmetsburg, Iowa.

Gas, Water and Sewer Utilities are operated under the same guiding principles which follow:

  • To provide the highest quality and most reliable service possible, at the lowest reasonable costs, consistent with sound business practices.
  • To maintain adequate and necessary revenues and reserves, in order to provide and maintain up-to-date facilities and equipment.
  • To employ capable staff, with strong work ethics and high technical skills, and provide for their ongoing training, safety and equipment needs.
  • To strive for continued growth and development of both the utility and the community, utilizing all appropriate technologies, resources, and strategies.



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